Return Policy and Warranty
Most T.Z. Case products come with a warranty against factory defects for a period of one year from date of purchase. Cape Buffalo water-resistant utility cases have a 10-year limited warranty.
Quantity orders from our factory (FOB Factory) carry a 30-day manufacturers warranty.
T.Z. Case will not be responsible for damage resulting from the customer’s negligence or abuse, or for damage caused by aggressive or other improper handling by airport personnel.
RETURNS AND CLAIMS
Absolutely no product(s) may be returned without a return authorization by T.Z. Case. All returns are subject to a 15% restocking charge. Credit will not be issued for unauthorized returns. There will be an additional charge for repackaging, refurbishing or repairs required to restore the returned merchandise to a sellable condition. The customer or representative must call for a return authorization “RA” number. The RA number should be marked on the return. Returns without RA’s will be refused. The return freight will not be reimbursed to the customer. Credits of returned merchandise will be credited at the original invoice price, net of all discounts and rebates. T.Z. Case reserves the right to issue replacement or credit returns. Discontinued product(s) will not be accepted. All returns must be shipped prepaid and insured. Collect Shipments will be refused.